Privacy Policy

1. Introduction

Charm Ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered dating conversation assistant service at charmai.app.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We serve users worldwide and respect applicable privacy laws in all jurisdictions.

2. Information We Collect

Account Information: When you create an account, we collect your email address and password (encrypted).

Conversation Data: When you upload screenshots or type messages for AI analysis, this data is processed to generate responses. We do NOT permanently store your conversation screenshots or the content of messages you submit.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details. We only receive confirmation of successful payments and subscription status.

Usage Data: We collect anonymized data about how you use our service, including credits used, features accessed, and general usage patterns.

Referral Data: If you participate in our referral program, we track referral codes and successful referrals linked to your account.

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI-powered response generation service
• Process your subscription payments
• Track your credit usage
• Manage our referral program and incentives
• Send you important service updates (not marketing)
• Improve our AI and user experience
• Prevent fraud and abuse

4. AI Processing and Third-Party Services

OpenAI: We use OpenAI's GPT-4 Vision API to analyze your conversation screenshots and generate response suggestions. When you submit a screenshot or message, it is sent to OpenAI for processing. OpenAI's data usage policies apply to this processing. We recommend reviewing OpenAI's privacy policy.

Stripe: Payments are processed by Stripe Inc. Your payment details are handled directly by Stripe and are subject to Stripe's privacy policy.

Supabase: We use Supabase for secure authentication and database services.

MarketingBoost: If you qualify for vacation incentives through our referral program, your email may be shared with MarketingBoost solely for incentive fulfillment purposes.

5. Data Retention

Conversation Data: Screenshots and messages submitted for AI processing are NOT stored after the response is generated.

Account Data: We retain your account information for as long as your account is active. You may request deletion at any time.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing of your data

To exercise any of these rights, contact us at support@charmai.app.

7. Cookies

We use essential cookies required for authentication and site functionality. We do not use tracking or advertising cookies.

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and secure third-party services. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Charm Ai is intended for users aged 18 and older only. We do not knowingly collect information from anyone under 18. If we discover we have collected data from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of the service after changes constitutes acceptance.

11. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:
Email: support@charmai.app